Comments, Complaints & Suggestionslogo

We are always pleased to receive suggestions for improving our services and we like getting compliments as well. We hope you will never have cause for serious complaint but if you do, we have a complaints procedure aimed at quick resolution of problems.

Please initially either speak directly to your GP or write to our Practice Manager:

Mungo Park Surgery
106 Southend Road
RM13 7XJ

We will try and resolve your complaint to your satisfaction. If for any reason you are not satisfied then you may contact the ombudsman:

The Parliamentary and Health Service Ombudsman
Millbank Tower

Please download our Complaints Procedure

Patient Advice and Liaison Service (PALS)

This service provides you with information about the NHS and help with any other health related enquiry, including resolving concerns or problems when you are using the NHS.